Multimedia Learning - First Union Bank Teller Training

First Union Bank was expanding quickly but had a problem keeping tellers on the job. They would fly them all to Long Island, NY, put them up in a hotel, and paid their per deim. New tellers spent 5 days in a classroom learning to perform their new job. Students returned home and spent two days shadowing a seasoned teller and then worked on their own. People quit shortly after they started. It was an complex job and they didn't feel ready.

Multimedia Learning designed an "online" course. Online is in quotes because we couldn't deliver this training over the Internet. It was 1992. We burned the course onto 5 CDs, and First Union Bank was able to ship the CDs and a IBM ThinkPad via FedEx anywhere there was a need for teller training.

Teller in a Box included 3 full 8-hour days of training and a mastery exam which put users through a full day of transactions. Following the computer-based training, new teller spent two days shadowing a seasoned teller.

I can't quote any statistics about how the solution performed, but First Union Bank leased the training to other banks. Multimedia Learning rebranded the application and I worked on the rebranding for People's Bank and MBNA Bank.

Teller in a Box was built with Macromedia Authorware. Adobe ceased development on the application in 2007. The course included 2.5 hours of video clips, hundreds of photographs, 2D and 3D animation, and teller computer simulation. Instructional Designers were responsible for story-boarding all aspects of a lesson and assembling the text and multimedia elements into Authorware templates.

This was my first project in my career. We had a team about 16 Instructional Designers. The project took 21 months to complete.